Account Management

Since our founding in 1946, Travel and Transport’s business has been built on the high level of service we provide to our customers. We customize our support to each of our customers based on their unique needs and requirements. From our senior officers, financial analysts and technology experts, to our highly experienced operations teams and travel specialists, we make available to our customers the total experience, knowledge and expertise of our company to support the successful management of their travel programs.

Client Service Expertise Travel and Transport assigns an experienced client service professional to each of our customers to ensure that we are delivering optimum results. This client service expert will serve as your primary point of contact, providing multi-faceted support and assistance in areas that include:

• Implementation
• Management of transaction costs
• Formal quarterly reviews
• Resolution of issues
• Training and orientation seminars
• Vendor negotiation assistance
• Monitor vendor performance
• Benchmarking
• Interface with our operations team
• Measurement objectives
• Travel policy development

Travel and Transport’s client service professionals will learn your business and will gain an understanding of your company objectives. They work closely with clients to develop recommendations and business proposals to ensure achievement of travel goals.

After Hours Emergency Service

Some travel management companies choose to outsource services such as after-hours services to 3rd party call centers, often located offshore. While this approach could be a money saver, it doesn’t fit with our philosophy of focusing on our clients.

Travel and Transport operates our own After-hours Emergency Services for both domestic and international travelers. This service is located in-house at our corporate headquarters in Omaha, Nebraska and in our Fargo, North Dakota reservation center.

Staffing this service Monday through Friday after normal business hours and 24-hours on weekends and holidays means we will have a travel specialist ready to assist you should the unexpected occur. Travel and Transport will serve your travelers from the time the reservation is made until the trip is complete.

Executive VIP Travel

Although we treat all our travelers like VIPS, Travel and Transport provides senior executives with extra attention. Executive travel services are offered to VIP travelers whether booking traditional or through the online booking tool. VIP’s receive special preference and privileges no matter how the reservation is made.